Web purchases

Refund Policy

Last updated 11 September 2026

This policy explains how refund requests work when you buy HEAVY through our website.

Which purchases this covers

This policy applies only to purchases made through a HEAVY web checkout powered by Paddle. Purchases made in the Apple App Store are billed by Apple and must be requested through Apple’s Report a Problem service.

Our refund window

You may request a refund for a web purchase within 14 calendar days of the original charge or subscription renewal. Requests made after that window are not ordinarily eligible, except where required by applicable law or where there has been a duplicate charge, billing error, or a material issue accessing the paid service.

Cancellation stops a future renewal; it does not automatically create a refund for the current billing period. You retain access until the end of the paid period unless a refund is issued.

How to request a refund

1. Visit Paddle Order Support.
2. Use the email address from your order and include your Paddle order number, if available.
3. Describe the issue briefly so Paddle can review the request.

Paddle reviews and processes refund requests under this policy, its buyer terms, and applicable law. If you need help with HEAVY itself rather than a payment, email hello@heavyrucking.app.

How approved refunds are handled

Paddle issues approved refunds to the original payment method. The time for funds to appear depends on the payment method and financial institution. If a refund is approved, access to the refunded subscription may end when the refund is processed.

Your statutory rights

This policy does not limit any mandatory consumer rights that apply where you live. Purchases through Paddle are also subject to Paddle’s Buyer Terms.